Terms and Conditions – Shamson

Welcome to Shamson. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting, browsing, registering, or placing an order on our website, you agree to follow and be legally bound by these terms. Please read them carefully before using our platform.

Shamson is an online electronics store offering mobiles, smartphones, accessories, gadgets, computer peripherals, home electronics, and related products across India. Our goal is to provide customers with quality products, secure transactions, and reliable customer support.

1. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
• You agree to use the website only for lawful purposes and in compliance with applicable laws and regulations.
• You understand and accept all policies including Privacy Policy, Shipping Policy, Return Policy, and Refund Policy.
• You will not misuse the website for fraudulent, illegal, or harmful activities.

2. Product Information and Availability

We make every effort to provide accurate product information, including product descriptions, specifications, images, pricing, and availability. However, errors may occasionally occur.

• Product images are for reference purposes and may slightly differ from the actual product.
• Specifications may change based on manufacturer updates without prior notice.
• Availability of products depends on stock and supplier conditions.
• We reserve the right to discontinue or modify any product at any time.

3. Pricing Policy

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.

• Prices may change without prior notice due to market conditions or supplier price updates.
• Special offers, discounts, and promotional pricing may be limited-time offers.
• Taxes, shipping charges, and additional fees may apply depending on the order and delivery location.
• In case of pricing errors, Shamson reserves the right to cancel the affected order.

4. Order Placement and Confirmation

When you place an order on Shamson, it is considered a purchase request and not final acceptance until confirmed by us.

• Orders are confirmed only after successful payment verification or COD approval.
• We reserve the right to cancel suspicious, duplicate, incomplete, or fraudulent orders.
• Customers must provide accurate billing, shipping, and contact details.
• Failure to provide correct information may result in delays or cancellation.

5. Payment Terms

We offer secure payment options for customer convenience.

• Online payments may include UPI, debit card, credit card, net banking, wallet payments, and other secure gateways.
• Cash on Delivery (COD) may be available for selected products and locations only.
• Orders are processed only after payment confirmation for prepaid orders.
• Payment gateway charges (if applicable) may be added during checkout.

6. Shipping and Delivery

We aim to deliver products safely and on time across India.

• Shipping timelines may vary depending on location, stock availability, and courier partner operations.
• Unexpected delays may occur due to weather conditions, strikes, public holidays, or logistics issues.
• Customers will receive tracking details after shipment dispatch.
• Shipping terms are further explained in our Shipping Policy page.

7. Returns, Replacement, and Refunds

Returns and refunds are processed according to our official Return and Refund Policy.

• Products must be returned in original condition with packaging and accessories.
• Return requests must be made within the allowed return period.
• Used, damaged by customer, or non-returnable products may not qualify for return.
• Refund timelines depend on payment method and banking processes.

8. Warranty and Product Support

Some products may include manufacturer warranty depending on the brand and category.

• Warranty claims are subject to manufacturer terms and service center policies.
• Physical damage, water damage, misuse, or unauthorized repairs may void warranty coverage.
• Warranty cards and invoices should be safely preserved for future claims.

9. User Accounts and Security

Customers may create accounts for easier shopping and order tracking.

• You are responsible for maintaining account confidentiality.
• You must protect your password and login credentials.
• Any unauthorized use of your account must be reported immediately.
• Shamson is not responsible for loss caused by account misuse due to customer negligence.

10. Prohibited Activities

Users are strictly prohibited from:

• Providing false information during registration or checkout
• Attempting fraudulent payments or chargeback abuse
• Using bots, scraping tools, or unauthorized software on the website
• Uploading harmful code, malware, or spam content
• Violating intellectual property rights of Shamson or third parties

11. Intellectual Property Rights

All content on the website is protected by copyright and trademark laws.

• Logos, product listings, website design, graphics, and written content belong to Shamson unless otherwise stated.
• Unauthorized copying, reproduction, distribution, or commercial use is prohibited.
• Legal action may be taken against violations.

12. Limitation of Liability

Shamson will not be liable for:

• Indirect, incidental, or consequential damages resulting from product use
• Temporary website downtime or technical interruptions
• Third-party courier delays or manufacturer-related issues
• Losses caused by incorrect information provided by customers

13. Privacy and Data Protection

Your privacy is important to us.

• Customer data is handled according to our Privacy Policy
• We use secure systems to protect personal and payment information
• We do not sell personal information to unauthorized third parties

14. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time without prior notice.

• Updated terms become effective immediately after publication
• Continued use of the website indicates acceptance of revised terms

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

• Any disputes arising from the use of this website shall be subject to Indian jurisdiction
• Courts with appropriate legal authority shall handle such disputes

16. Contact Information

If you have questions regarding these Terms and Conditions, please contact our support team through our Contact Us page.

By continuing to use Shamson, you confirm that you have read, understood, and agreed to all Terms and Conditions stated above. We appreciate your trust and look forward to serving you with quality products and excellent customer support.

• Email: support@shamson.in
• Phone: 89816 22737
• Address: MARWARIKAL (NEAR-9 no GATE) H.C.J.MILL, DWARIK JANGAL ROAD Naihati, Hazinagar, Halisahar, West Bengal 743135
• Website: www.shamson.in